Shipping Policy

At HEIGAOLA, we are dedicated to providing an exceptional global shopping experience. From our precision-engineered Mini PCs to our reliable delivery network, we ensure your orders are handled with the utmost care and efficiency.

1. FREE GLOBAL SHIPPING & FAST DISPATCH

We are pleased to offer Free Shipping on all orders worldwide.

  • Order Processing: We strive to prepare and dispatch your order within 1-2 business days.
  • Tracking Information: You will receive a shipping confirmation email with a tracking number within 2-4 business days of placing your order.

2. EFFICIENT GLOBAL LOGISTICS NETWORK

To ensure the fastest possible delivery, we utilize a strategic network of local warehouses:

  • Warehouses Locations: United States, Canada, Europe, and Hong Kong.
  • Smart Dispatch: Your order is automatically routed to the nearest warehouse with available stock to minimize transit time.

3. ESTIMATED DELIVERY TIMES

  • North America, Europe, and Asia: 4–7 business days.
  • Other Global Regions & Remote Areas: 7–12 business days.

Note: While we maintain a high on-time delivery rate, occasional delays may occur during peak seasons, extreme weather, or customs processing.

4. TAXES & CUSTOMS (Transparent Checkout)

We believe in a transparent shopping experience. Applicable taxes and duties are calculated based on your shipping destination and will be clearly displayed as a subtotal at checkout. The total amount you see at payment is final—no additional or unexpected fees will be charged upon delivery.

5. TRACKING & ORDER INSURANCE

Every shipment from HEIGAOLA is fully insured and trackable.

  • Once your package is in transit, you can monitor its journey in real-time.
  • In the rare event of a lost or damaged shipment, our insurance covers the full value of your order, and we will arrange a replacement or refund promptly.

6. CANCELLATIONS & ADDRESS CHANGES

  • Cancellations: If you need to cancel your order, please contact us within 12 hours of placement. Once the order has been processed by our warehouse, it cannot be canceled.
  • Address Accuracy: Please ensure your shipping address and phone number are correct. HEIGAOLA is not responsible for deliveries failed due to incorrect information provided by the customer.

7. EXTERNAL FACTORS & DELAYS

Despite our dedication to speed, certain factors beyond our control (such as postal strikes, customs inspections, or unforeseen logistical events) may cause delays. In such cases, we will proactively notify you via email or phone to provide updated estimates and solutions.

8. CONTACT OUR SUPPORT TEAM

If you have any questions regarding your shipment or need assistance with tracking, our dedicated team is ready to help:

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