Return & Refund Policy

Latest Update: March 09, 2026

At HEIGAOLA, customer satisfaction is our top priority. We stand behind the quality of our Mini PCs and strive to provide a seamless after-sales experience. This policy explains our procedures for returns, exchanges, and refunds.

1. 30-DAY RETURN & EXCHANGE POLICY

We offer a 30-day return and exchange window. You have 30 days after receiving your item to request a return or exchange for any reason.

Eligibility Criteria:

  • Condition: Items must be in the same condition that you received them, unworn or unused, with all original tags, and in their original packaging.
  • Resalable: The product must be in a resalable condition. Items that are damaged, missing parts, or have been modified will not be eligible for a full credit.
  • Direct Purchase: Only items purchased directly from our official website heigaolapc.com can be returned through us. If you purchased via other channels, please follow their respective policies.

2. SHIPPING COSTS & FEES

Responsibility for shipping costs depends on the reason for the return:

ⅰ. Quality-Related Issues (Covered by HEIGAOLA)

We will cover the return shipping costs (including logistics fees) in the following cases:

  • Dead On Arrival (DOA): Defective or damaged items reported within 7 days of delivery.
  • Incorrect Items: Shipping the wrong model or specifications.
  • Manufacturing Defects: Proven hardware malfunctions within the warranty period.

ⅱ. Non-Quality Returns (Covered by Buyer)

The buyer is responsible for shipping costs and a 5% service & handling fee in the following situations:

  • Customer preference changes (dislike, unwanted, “no longer needed”).
  • Accidental orders or incorrect item selection by the buyer.
  • Items claimed to be defective but found to be in perfect working condition by HEIGAOLA Quality Control.
  • Returns made outside of the approved warranty/RMA process.

3. WARRANTY & MALFUNCTION POLICY

HEIGAOLA provides a One-Year Warranty from the original purchase date (based on your invoice or order proof). If the product exhibits material or manufacturing defects under normal use, we will provide free repair or replacement services.

Replacement Terms: Replaced parts or units are covered for the remainder of the original warranty period or 30 days from the replacement date, whichever is longer.

Coverage Scope: This warranty covers the Main Unit (Motherboard, CPU, Memory, Storage, I/O interfaces, etc.), Display & Touch components, Original Power Adapters, and the Internal Battery.

Exclusions: This warranty does not cover cosmetic wear (scratches, stains), consumables (protective films, stands), or issues resulting from misuse or unauthorized modifications.

4. RETURN PROCESS

To ensure your refund is processed promptly, please follow these steps:

  1. Request Authorization: Contact us at support@heigaolapc.com with your order number and the reason for the return. For DOA or damaged items, please attach clear photos/videos of the product and packaging.
  2. Receive RMA: If your return is accepted, we will provide you with a Return Merchandise Authorization (RMA) and the specific return address.
  3. Ship the Item: Send the package back using a traceable shipping service. You must provide the tracking number to our customer service team.
    • Warning: Items sent back without prior authorization will not be accepted.
  4. Inspection: Once received, our Quality Control team will inspect the item within 3–5 business days.

5. REFUNDS

  • Approval: We will notify you once we’ve inspected your return and inform you if the refund is approved.
  • Processing Time: Approved refunds will be processed automatically via your original payment method.
    • PayPal: Approximately 48 hours.
    • Credit Card: Between 7 to 14 business days, depending on your bank’s processing time.
  • Cancellations: Orders canceled within 24 hours of placement (and before shipment) will be refunded without any additional fees.

6. NON-RETURNABLE ITEMS

The following are not eligible for returns or refunds:

  1. Products that have passed their 30-day return window (for non-quality issues).
  2. Products used for over 6 months (only eligible for replacement/repair).
  3. Items received for free (giveaways/promotions).
  4. Products repaired by unauthorized third parties.
  5. Lost or stolen products.

7. CONTACT US

For any questions regarding your order or this policy, please reach out to our dedicated support team:

Official Website:heigaolapc.com

WhatsApp:+8617510408134

Customer Support: support@heigaolapc.com

Shopping Cart
Scroll to Top