Frequently Asked Questions

Welcome to the HEIGAOLAPC FAQ center. We provide professional solutions for your industrial PC, rugged tablet, and mini PC inquiries. Whether you need technical specifications for the F7G series or installation guides for the F15 panel PC, our comprehensive database is designed to help you resolve issues quickly and efficiently.

Can HEIGAOLA Mini PCs be upgraded with more RAM or storage?

Most of our ultra-compact models (like the Gole series) have RAM and eMMC storage soldered directly onto the motherboard to maintain their small form factor. These cannot be upgraded after purchase. We recommend selecting your desired configuration (e.g., 8GB+128GB or 16GB+256GB) at the time of order.

Yes. Many HEIGAOLA models feature dual HDMI or HDMI + Full-function Type-C outputs, allowing you to connect two or more monitors simultaneously. This is ideal for digital signage and multi-tasking office setups.

Absolutely. Our industrial-grade and fanless Mini PCs are designed for continuous operation. The fanless heat dissipation system ensures silent, stable, and dust-free performance, making them perfect for industrial control, monitoring, and 24-hour advertising displays.

Our devices primarily come pre-installed with Windows 11 Pro. However, most models also support Windows 10, Ubuntu, and other Linux distributions.

Yes, our tablets like the F7G series feature an IP65 rating, making them dust-tight and resistant to water splashes from any angle, ideal for harsh industrial use.

Our fanless industrial computers prevent the intake of dust and metallic particles, ensuring silent and stable 24/7 operation with reduced maintenance in factory environments.

Yes, heigaolapc is actively looking for global partners. Please visit our Become a Distributor page for more information on B2B pricing and support.

Where do you ship from?

We utilize a global warehousing strategy. Depending on your location and stock availability, your order will be dispatched from our warehouses in the USA, Europe, Canada, or Hong Kong to ensure the fastest delivery.

Standard Regions (US/EU/Asia): 4–7 business days.

  • Remote Areas: 7–12 business days.

  • Orders are typically processed and dispatched within 1-2 business days.

No. HEIGAOLA covers all customs duties and import taxes. The price you see at checkout is the final price, ensuring a transparent and “no-surprise” delivery experience.

What payment methods do you accept?

We offer several secure and convenient payment options:

1. PayPal

  • Supports all major debit and credit cards: Visa, MasterCard, American Express, Discover

  • Prepaid cards are not accepted!!!

2. Credit / Debit Card

  • Pay directly on our checkout page

  • Or complete payment through PayPal’s secure gateway

3. Direct Bank Transfer

  • Available for customers who prefer to pay via bank transfer

Need Help?
If you experience any issues with your payment, please contact our support team:
support@heigaolapc.com

Common reasons include bank security blocks for international transactions or incorrect billing details. We recommend trying via PayPal (even without a PayPal account, as a guest) or contacting your card issuer to authorize the payment.

You can cancel your order within 12 hours of placement. Once the order has entered the dispatch process at our warehouse, it cannot be canceled.

What is the warranty policy?

We provide a 12-month (1 year) limited warranty on all HEIGAOLA products, covering the main unit, screen, power adapter, and battery.

You can find all the latest drivers, BIOS updates, and digital manuals on our [Download Center] page. If you cannot find a specific file, please contact our technical team.

You can reach us via:

  • Email: support@heigaolapc.com

  • WhatsApp:+8617510408134

  • We typically respond to all inquiries within 24 hours.

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